Amazon has announced an exciting work-from-home opportunity for the position of SPS Associate (Selling Partner Support Associate). Candidates with a graduate, engineering, or postgraduate qualification are eligible. Both freshers and experienced professionals can apply for this remote role.
Company Overview
| Details | Information |
|---|---|
| Company Name | Amazon |
| Job Role | SPS Associate |
| Job Category | Seller Support |
| Work Location | Remote (Work From Home) |
| Employment Type | Full-Time |
| Qualification | Graduate / Engineering / Post Graduate |
| Experience | Freshers & Experienced Candidates |
| Salary | As Per Company Standards |
| Requisition ID | 10449951 |
About the Role
The SPS Associate serves as the primary point of contact between Amazon and its Selling Partners. The role involves providing timely and accurate support to sellers operating on Amazon’s marketplace. Associates are expected to resolve seller concerns efficiently while ensuring a high level of customer satisfaction.
The position requires strong communication skills, problem-solving abilities, and the capability to work across multiple support channels, including phone, email, and chat.
Key Responsibilities
- Deliver excellent support to Amazon Selling Partners through phone, chat, and email.
- Resolve seller issues using critical thinking and effective decision-making skills.
- Build strong relationships with sellers through empathy, active listening, and professional communication.
- Manage multiple communication channels simultaneously while maintaining service quality.
- Meet productivity, quality, and customer experience targets.
- Ensure compliance with data security standards, company policies, and confidentiality requirements.
- Analyze information and identify solutions independently.
- Collaborate effectively with team members and contribute to a positive work environment.
- Participate in continuous learning and process improvement initiatives.
Required Qualifications
- Graduate degree from a recognized institution.
- Excellent written and verbal communication skills in English.
- Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
- Comfortable working with Windows operating systems.
- Typing speed of at least 30 words per minute with 93% accuracy.
- Ability to adapt quickly in a fast-paced customer support environment.
Preferred Qualifications
- Minimum 1 year of overall work experience.
- At least 6 months of experience in a live customer service or B2B support environment.
- Knowledge of e-commerce, online marketplaces, or retail operations is an added advantage.
Why Join Amazon?
- Work remotely from the comfort of your home.
- Gain experience with one of the world’s leading technology companies.
- Develop customer service, communication, and problem-solving skills.
- Opportunity to work in a dynamic and collaborative environment.
- Career growth and learning opportunities.
How to Apply
Interested candidates can apply through Amazon’s official careers portal using the requisition ID 10449951.
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Disclaimer
This job information is shared for informational purposes only. All recruitment details are sourced from the official company website and recruitment pages. The selection process will be conducted solely according to Amazon’s hiring policies and guidelines.
Candidates are strongly advised not to pay any fee to any individual or organization for job opportunities. Genuine employers do not charge applicants for recruitment.
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